TERMS AND CONDITIONS


These Conditions regulate the process of contracting and purchasing online through this website. The User can consult the content of these Conditions, as well as proceed to download and store them.

1. ONLINE STORE OWNER DETAILS


Below are the identifying details of the company responsible for the online sales process:

  • Company name: R&R INVESTMENT AG (hereinafter, DIVLOS) CH-3780 GSTAAD
  • Registered office: Chalet Erika Egglistrasse 41 Switzerland
  • Phone number: +34 912604067
  • Email address: info@divlos.com

2. PURCHASE PROCESS DETAILS


To formalize the purchase process, the User must complete the following steps:

  • Select the product you want to purchase and press the “Add to cart” button. The User may add more products to the cart before completing the purchase.
  • Once the selection of products has been completed, the User will access their cart in which a summary will appear identifying the selected item(s).
  • In the purchase process, the User may identify him/herself with the data of his/her User account or fill out the registration form if he/she is not yet a registered User. If you prefer, you can also formalize the purchase process as a Guest User.
  • To finalize the purchase, the User will have to select the shipping method.
  • Lastly, you must choose the payment system among those offered by DIVLOS. In these cases, the buyer expressly declares to be the owner of the means of payment that he uses.
  • Once the order process is finished, DIVLOS will send an email detailing the order details.

The User may correct any error in the introduction of their identification or contact data, as well as errors associated with the sales process, by contacting our customer service.

3. LEGAL CAPACITY


To place an order through the website, the Client must be of legal age and have the legal capacity to contract. Likewise, the Customer must have the status of consumer in relation to the items purchased.

4. PAYMENT METHODS


You can make a payment using a credit/debit card, Google Pay or Apple Pay. Banking information will be forwarded directly to our payment partner Stripe (Stripe Inc, 510 Townsend Street San Francisco, CA 94103 United States.). Through this method of payment, DIVLOS does not collect or manipulate any data from the Client regarding their card number. All data is processed directly by Stripe, so that DIVLOS can always offer the highest transparency and confidentiality in the transaction. Your order’s payment is made directly with said entity, thus offering you maximum security. For more information on Stripe and its Privacy Policy, see here.

5. TAXES, FEES AND DUTIES


Prices shown on the website include applicable taxes but exclude shipping costs, fees and duties, which will be added to the total amount due at the time the place of delivery is determined.
When the delivery of a product takes place within EU territory, the tax will be applied in the legal percentage in force in the Member State where the merchandise is delivered.
The Client expressly authorizes us to issue the invoice in electronic format, but may still indicate at any time their willingness to receive a paper invoice, in which case, we will issue and send the invoice in said format.

6. SHIPPING


DIVLOS offers clients two safe and fast delivery options:

  • Standard DHL Shipping: Merchandise will be delivered within 3-6 business days of leaving our warehouses. This kind of delivery is free.
  • Express DHL shipping: Merchandise will be delivered within 2-4 business days of leaving our warehouses. This method of delivery has a 20€ cost.

For the purpose of these Conditions, the order’s delivery will be understood to be formalized the moment in which the Client, or a third party duly designated by the Client, acquires material possession of the products, which will be accredited by signing the receipt of the order at the delivery address indicated by the Customer.

7. CHANGES AND RETURNS


Changes and returns in 14 days:
The customer has the right of withdrawal, by virtue of which he/she can return the product received if he/she finds that it does not meet his expectations at a 20€ cost. The Customer will have 14 calendar days to return or exchange the product, from the time of its reception. In order to exercise this right, the product must be in perfect condition and maintain all its pieces.
The refund will be made once the merchandise’s state has been verified, through the same means of payment used by the buyer and, in any case, within a maximum of 14 calendar days from the reliable receipt of the Withdrawal request. DIVLOS must be the one who manages the collection of the item.
In the event that the products do not arrive in perfect condition for reasons attributable to the buyer, DIVLOS reserves the right to pay a lower amount for your order based on the depreciation of the product’s value.
The channels enabled to communicate the exercise of the right of withdrawal are:

  1. Email address: info@divlos.com.
  2. Telephone number: +34 912604067
  3. Withdrawal form: You can use the withdrawal form that we put at your disposal. Once completed you can send it via email or post to the Customer Service team.
  4. Any other channel valid in law.

Likewise, the customer may request a change in size or color, when the characteristics of the item purchased allow it, without assuming any cost. In this case, you should contact our customer service, at the email or telephone address indicated in the previous section, to process the request.

8. GUARANTEES


All our products are guaranteed against manufacturing defects for two years from the date of delivery. The warranty does not include damages caused by misuse or daily wear and tear.
In the event of a defective product, DIVLOS will proceed, as appropriate, to repair, replace, lower the price or terminate the contract, procedures that will be free for the consumer and user. The User must inform DIVLOS of the lack of conformity within two months of becoming aware of it. To do this, you can contact Customer Service by phone or at the email address info@divlos.com and we will inform you of the repair / replacement process.
Unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they meet all the requirements expressed below:

  1. They match the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
  2. They are suitable for the use to which products of the same type are ordinarily destined.
  3. Present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.

9. CUSTOMER SERVICE


The DIVLOS Customer Service team will be happy to advise you in a personalized way and attend to any questions that may arise in relation to your order. To do this, you can contact our Customer Service Department, from Monday to Saturday from 10:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m. (Swiss time), by calling +34 912604067 or via email at: info@divlos.com.

10. PERSONAL DATA PROTECTION


Responsible for the treatment and recipients of the information:
The entity responsible for the treatment of the personal data collected is R&R INVESTMENT AG (DIVLOS) CH-3780 GSTAAD; located at Chalet Erika Egglistrasse 41 Switzerland, phone number +34 912604067; and email: info@divlos.com.
Purpose of the information processing: The information collected in the online purchase process will be treated in order to process, send and invoice products purchased through the online store, as well as to provide customer service after the purchase. When the customer has made a purchase, we can use the contact information to send personalized information about our promotions and news. This information may be sent via post, phone and/or email, and may involve the sending of personalized information based on your preferences. You must bear in mind that this data processing entails the analysis of your user or client profile to determine what your preferences are and, therefore, which products and services best fit your browsing and purchasing habits at the time to send you information. For example, based on your purchase and browsing history, we may personalize our suggestions on products and services that we think may interest you. However, we indicate that you can request at this very moment your wish not to receive this type of communication, by sending us an email to info@divlos.com. Likewise, in each commercial communication that we send you, we will indicate an agile, simple, and free mechanism so that you can express your desire not to receive new commercial communications, without affecting the transactional communications related to the purchase confirmation, information on delivery and customer service.
Veracity of the information provided: All the information provided by the Client must be true and accurate. For these purposes, the Client guarantees the authenticity of all the data provided as a result of completing the corresponding forms. In the same way, it will be the responsibility of the Client to keep all the information provided to DIVLOS updated, so that it responds, at all times, to their real situation. In any case, the Client will be solely responsible for any false or inaccurate statements made, and for the damages caused to DIVLOS or third parties, due to the information provided. The Client guarantees that he is the owner of the information provided in the purchase process. In the event that there are doubts about the authenticity of the data provided, DIVLOS may request the information strictly necessary to guarantee that the sale process is formalized with the maximum guarantees for the parties.
Use of the website by minors: The User may only contract if they are of legal age and/or have legal capacity to link. Otherwise, the responsibility for placing orders by minors will be borne by the minor’s parents or legal guardians.
Basis that legitimizes the processing of data: The basis that legitimizes the processing of data related to the purchase process is the execution of the contractual relationship between the parties.
In relation to the sending of commercial communications, the basis that legitimizes the treatment is the legitimate interest of DIVLOS in maintaining the commercial relationship and sending relevant information about products or services related to those that have been previously contracted.
Data retention: The information related to the purchase process will be stored for the period necessary to manage the delivery of the merchandise and manage the customer service; subsequently, the information will be kept during the statute of limitations for legal actions and after this period it will be deleted.
In relation to the sending of commercial communications, the information will be kept indefinitely unless you ask us not to send you new communications, in which case we will immediately unsubscribe you from the distribution list of said commercial communications.
Data recipients and international data transfers: the treatment of the information collected through this website does not imply international data transfering. Your personal data will be communicated, where appropriate, to the transport company in order to facilitate the delivery process. We also indicate that through the Website, you will have access, through links, to third-party websites, such as Stripe, to make payments.
Exercise of rights: The Client has the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. The Client may request the limitation of the processing of their data, in which case DIVLOS will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the Client may object to the processing of their data. In this case, the Company will stop processing the data, except for legitimate reasons, or the exercise or defense of possible claims. Finally, we inform you about your right to portability provided for in the RGPD so that your data can be provided to the Responsible for the treatment that the Client indicates to us. To make these rights effective, the User may choose to send an email to info@divlos.com or send a letter to the following address: Chalet Erika Egglistrasse 41 Switzerland.
Incident communication: In the cases in which you consider that during the processing of data by DIVLOS your rights in terms of data protection have been violated, especially when you have not obtained satisfaction in the exercise of your rights, we inform you that you can File a claim with the competent Data Protection Control Authority.

11. ONLINE DISPUTE RESOLUTION PLATFORM


In cases where you make a purchase from the EU, we inform you that the European Commission provides an online dispute resolution platform that is available at the following link: https://ec.europa.eu/consumers/odr/ . Consumers will be able to submit their claims through said online dispute resolution platform.

12. APPLICABLE LAW AND JURISDICTION


These General Contract Conditions are governed by Swiss law and the parties submit, for the resolution of conflicts that may arise, to the courts and tribunals of the city of Bern.


Last modified: 13 August 2021